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our team

The People Behind
BetterWorld Technology

Certified engineers, security advisors, compliance experts, and project
managers — distributed across the US and Latin America, operating as one
team.

150+
Team Members
20+
Certified vCISOs
11
Countries
7/24/365
Coverage

James F. Kenefick

Founder & CEO

Entrepreneur | YPO Member

John Jordan

Co-Founder & COO

Certified vCISO | MBA | CISSP

James Gorman

Chief Information Security Officer

Global Cybersecurity Expert

Yadira Galarza-Berrios

General Counsel & Regional Director

Regulatory & Compliance Expert

Matthew Bauer

Co-Founder & Director

Chris Jordan

Regional Director

Certified vCISO | MBA

Mary Parra

Executive Office Project Manager

Ana M Rosado Pinilla

Corporate Controller

Dayana Garcia

Finance Operations Manager

Certified vCISO

Ryan Jones

Cloud & AI Engineering Advisor

Eduardo Marcos

AWS Development Advisor

Abdur Rehman

Offshore Development Advisor

Javier Arenas

Sr. Manager, Tech Operations & Service Delivery

Certified vCISO

Carlos Martinez

Sr. Manager, Tech Operations & Customer Experience

Certified vCISO

Gustavo Pirela

Infrastructure Engineer Team Lead

Certified vCISO

Jesus Alvarez

Automation and System Engineer

Usman Jamil

Solution Architect

Gloria Velasquez

Client Success Manager

Certified vCISO

María Daboin

Client Success Project Manager

Certified Scrum Master (CSM)

Ana Berrueta

Client Success Manager

Angela Jordan

Project Manager

Alfonso Tijsseling

Administrative Project Manager

Yihad Borhot

Compliance, Risk & Vendor Manager

Certified vCISO

Santiago Perozo

Assistant Service Desk Manager

Eduardo Velazco

Service Excellence Project Manager

Sebastian Gonzalez

Technical Delivery Associate, Infrastructure

Andrea Useche

Technical Delivery Associate, Infrastructure

Jesús Hernandez

Technical Delivery Associate, Security

Certified vCISO

Verona Useche

Technical Delivery Associate, Security

Certified vCISO

Eduardo Villalobos

Technical Delivery Associate, Infrastructure

Certified vCISO

Wasim Patel

IT Service Delivery Associate Tier 2

Keyshawn Ramon

IT Delivery Service Associate, Tier 2

Certified vCISO

German Viloria

IT Service Delivery Associate

Daniel Urdaneta

IT Service Delivery Associate

Alejandro Faria

IT Service Delivery Associate

Laura Fuenmayor

IT Service Delivery Associate

Abraham Duarte

IT Service Delivery Associate

Milica Plavsic

IT Service Delivery Associate

Certified vCISO

Josua Rincones

IT Service Delivery Associate

José Bravo

IT Service Delivery Associate

Romina Benitez

IT Service Delivery Associate

Isabel Morillo

IT Service Delivery Associate

Melany Molero

IT Service Delivery Associate

Anthony Henriquez

IT Service Delivery Associate

William Cardenas

IT Service Delivery Associate

David Marroquin

IT Service Delivery Associate

Angelo Lopriore

IT Service Delivery Associate

Maria Salazar

IT Service Delivery Associate

Certified vCISO

Gerardo Villalba

IT Service Delivery Associate

Maria Viloria

IT Service Delivery Associate

Andrés Henriquez

IT Service Delivery Associate

Ricardo Gonzalez

IT Service Delivery Associate

Fabian Vergara

IT Service Delivery Associate

Dariana Fuenmayor

IT Service Delivery Associate

Diego Parente

IT Service Delivery Associate

Miguel Revilla

IT Service Delivery Associate

Eduard Rutteman

Digital Marketing Manager

Certified vCISO

Mirna Sivira

Marketing Project Manager

Victoria Romero

Digital Marketing Associate

Jesus Moreno

Web Developer

Paco Edgar Jimenez

Latin America Advisor

Jaswanth Gaddam

AI and Cloud Solution Engineer

Join the team

We Are Always Looking for
Great People

BetterWorld Technology is a Certified B Corporation built on people who take
accountability personally. View our open positions and apply today.

View Open Positions

BetterWorld Technology FAQ

Common Questions About Our IT Services

BetterWorld Technology is a Certified B Corporation — one of fewer than 10 MSPs in North America to hold this designation. We operate under a true partner model, meaning your account has a dedicated advisor, not a ticket queue. Our 98% client renewal rate and 90%+ CSAT scores reflect a service model built around outcomes, not SLAs.
We serve healthcare, financial services, manufacturing, nonprofits and associations, education, legal services, government contractors, private equity-backed organizations, and Act 60 companies in Puerto Rico. Each industry engagement is built around its specific compliance framework — HIPAA, SOC 2, CMMC, FERPA, or PCI DSS.
We serve organizations from 25 to 2,500 users. Our sweet spot is the growth-stage organization that needs enterprise-caliber IT leadership without the overhead of a full internal team. We also co-manage environments alongside existing IT departments.
Our headquarters is in Oak Brook, Illinois, outside Chicago. We have offices across 30+ US cities and serve clients in 11 countries. Most client work is delivered remotely with on-site support available in all major metro areas.
Yes. BetterWorld Technology holds an active SOC 2 Type 2 certification, independently audited annually. This means our own security controls — access management, change control, availability, and confidentiality — are verified by a third-party auditor. We share our attestation report under NDA.
Response times are defined in our Service Level Agreement. Critical priority issues (systems down) receive a 15-minute response. High priority issues receive a 1-hour response. Standard requests are addressed within 4 business hours. Emergency after-hours support is available 24/7 for clients on applicable plans.
Yes. We work alongside your existing vendors, software platforms, and internal teams. We do not require rip-and-replace of tools you are already invested in. Our role is to manage, optimize, and secure your environment — not to sell you a specific product stack.
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|