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Your Technology.
Fully Supported.

Access your accounts, submit support requests, manage billing, and connect with our 24/7 service desk from one central hub.

Billing Questions?
For invoices, payment inquiries, or account billing questions, contact our billing team directly. Please allow up to 72 hours for a response.
Email Billing
Urgent / High Priority

Issues That Cannot Wait

For critical issues impacting your business, call our service desk directly. Do not wait for an email response when your team is blocked.

Call (866) 583-8122
Examples
  • System or network outages
  • Security incidents or suspected breaches
  • Team-wide access or login failures
  • Business-critical application down
Available 24/7/365
Low Priority / Non-Urgent

General Requests & Questions

For non-urgent requests, general questions, or scheduled changes, email our support team and we will respond promptly.

Email [email protected]
Examples
  • Software install or update requests
  • Account changes or new user setup
  • General questions about your services
  • Scheduled maintenance or project requests
Business Hours Response

Account & Services

Manage Your Account

Featured

BetterVoice Login

Access your BetterVoice portal to manage phone systems, call routing, and unified communications.

Open BetterVoice Portal Featured

Billing Portal

View invoices, manage payment methods, and access your billing history securely online.

Manage Billing

Submit Support Ticket

Email a new support request directly to our service desk. Include details for fastest resolution.

Submit Ticket

Book a Meeting

Schedule a call with our team for strategy reviews, project discussions, or account planning.

Schedule Meeting

Remote Support

Start a secure screen sharing session with a technician for real-time troubleshooting assistance.

Launch Remote Support

Service Level Agreement

Review your SLA terms including response times, escalation paths, and service commitments.

View SLA

Trust & Security

Access our SOC 2 compliance documentation, security policies, and trust center resources.

View Trust Center

Microsoft 365 Admin

Manage users, licenses, and settings in your Microsoft 365 admin center.

Open M365 Admin

Microsoft 365 Security

Review your security posture, threat alerts, and compliance dashboards.

Open Security Center

Getting Started

How to Get Help

1

Assess the Urgency

If your issue is blocking work, causing an outage, or involves a security concern, call us immediately at (866) 583-8122. For everything else, email is the right path.

2

Provide Key Details

Include what happened, when it started, who is affected, and any error messages. The more context we have, the faster we resolve it.

3

We Handle the Rest

Our team will triage, assign, and resolve your request. You will receive updates throughout the process until the issue is fully closed.

Common Questions

Frequently Asked Questions

Email [email protected] with a description of your issue, who is affected, and any relevant screenshots. A ticket is automatically created and a technician will be assigned promptly.
Call (866) 583-8122 for anything urgent: outages, security incidents, or issues blocking your team. Email [email protected] for general requests, software installs, account changes, or anything that can wait for a scheduled response.
Our service desk is available 24/7/365 for urgent issues via phone. Standard support requests submitted by email are processed during business hours with response times defined in your SLA.
Click the Remote Support link above or visit our remote support page. You will be guided to download a secure agent that allows a technician to view your screen and resolve the issue in real time.
Log into the Billing Portal using the link above to view all current and past invoices, update payment methods, and download statements for your records.
For larger initiatives like migrations, infrastructure changes, or new deployments, email [email protected] or book a meeting with your account team. We will scope the project and assign the right resources.
Recognition

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Need Something Else?
We Are Here to Help

Whether you need strategic guidance, have a question about your services, or want to explore what else BetterWorld Technology can do for your organization.

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