Enterprise Service Operations & Digital Workplace Support

Transform IT Operations into a Driver of Business Productivity

Modern enterprises demand IT environments that do more than just function. They must enable teams, simplify workflows, and support digital-first operations. BetterWorld Technology helps organizations implement agile service delivery and next-gen workplace support built around enterprise needs. We create smarter IT ecosystems that reduce complexity, eliminate silos, and give employees the tools they need to stay productive - no matter where they work.

Empower Your Workforce with Seamless, Scalable IT Service Operations

Streamline enterprise IT workflows and support delivery

Create a frictionless digital workplace for employees

Improve service response times and end-user satisfaction

How We Deliver: Our Three-Part Service Framework

Enterprise Service Management Enablement

We modernize your IT service delivery using proven platforms and best practices - from ITIL-based processes to automated service request workflows.

Enterprise Service Management Enablement

We deliver multichannel support across devices, apps, and platforms to create a connected experience for remote, hybrid, and in-office teams.

Analytics-Driven Optimization

Deliver consistent IT support whether users connect through chat, portal, phone, or email.

Key Benefits of Enterprise Service Operations & Digital Workplace Support

Faster Resolution Times

Automated routing and smart ticketing reduce delays and eliminate repetitive manual tasks.

Employee Experience Improvements

Enable self-service, knowledge bases, and intelligent support that empowers users.

Service Consistency Across Channels

Deliver consistent IT support whether users connect through chat, portal, phone, or email.

Operational Visibility & Reporting

Track SLAs, satisfaction scores, and performance metrics in real time.

Scalable Workplace Support

Support growing teams and evolving tech stacks with scalable service operations.

Proudly Honored for Our Achievements

Named a top 250 Managed Service Provider in North America.

Recognized globally and throughout the U.S. as a Top Impact Company, we are renowned for our outstanding IT services and commitment to excellence.

Clutch Naperville Top IT Services Company 2025

Frequently Asked Questions

What is enterprise service management (ESM)?

It’s the application of IT service management principles across all business functions, not just IT.

How does this improve employee productivity?

It reduces downtime, improves access to help, and enables faster issue resolution.

Can this support hybrid and remote workforces?

Yes, our solutions are designed for distributed teams and mobile environments.

What kind of tools do you use for IT service operations?

We support platforms like ServiceNow, Jira Service Management, and Microsoft 365.

Do you offer self-service portals?

Yes, we build custom self-service experiences with knowledge bases and chat support.

How do you track and improve service quality?

We monitor KPIs such as first-contact resolution, CSAT, and mean time to resolution (MTTR).

Is this compliant with ITIL or other frameworks?

Yes, we align with ITIL best practices and can customize based on your governance needs.

Can this scale with business growth?

Absolutely — our support model is built to grow with your teams and IT demands.

Do you provide support for non-IT departments?

Yes, our ESM model can extend to HR, facilities, finance, and more.

What onboarding or training is included?

We provide user training, documentation, and admin enablement as part of implementation.