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Microsoft Teams
Fully Managed
Fully Integrated

Microsoft Teams is the center of how modern organizations communicate, collaborate, and get work done. BetterWorld Technology deploys, governs, and operates your Teams environment as a fully managed service — covering licensing, configuration, direct routing, security policy, and user adoption so your team gets value from day one.

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Or call us: (866) 583-8122

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M365
Certified Partner
Direct
Routing Capable
SOC 2
Accredited Delivery
24/7
Support Included
SOC 2 Type 2 Certified
CRN MSP Elite 250
Newsweek Most Reliable 2026
Certified B Corporation
Real Leaders Top Impact Company

what we manage

Every Component of Your Teams Environment

Microsoft Teams is powerful and complex. Most organizations use a fraction of its
capability because configuration, governance, and adoption are handled inconsistently.
We manage the full stack.

Licensing and Provisioning

We manage Microsoft 365 and Teams licensing — right-sizing plans to your organization, provisioning users, configuring guest access policies, and ensuring license compliance without overspend.

Security and Compliance Policy

Teams security settings, data loss prevention policies, retention labels, communication compliance, and meeting recording governance are configured and maintained against your applicable compliance framework.

Direct Routing and Voice

We deploy and manage Teams Phone with Direct Routing — connecting your existing telephony infrastructure or SIP trunks to Teams calling so you can replace your PBX and consolidate communications in one platform.

Teams Rooms and Devices

We procure, configure, and manage Teams Rooms hardware for conference rooms and hybrid meeting spaces — ensuring your physical spaces work seamlessly with remote participants through certified Rooms devices and camera systems.

Analytics and Adoption Reporting

Microsoft 365 usage analytics reveal how Teams is being used across your organization — which teams are active, where adoption is lagging, and where training would accelerate value. We provide monthly adoption reporting with actionable recommendations.

Ongoing Administration

User provisioning and deprovisioning, channel and team governance, external access management, and policy updates are handled by our team — not pushed to your internal staff or ignored between incidents.

security and governance

Teams Without Governance Is a Data Leak Waiting to Happen

Guest access, external sharing, meeting recordings, chat retention, and channel content
are all potential compliance and data exposure risks if not governed. We manage the
policy framework that keeps Teams productive and secure.

Data Loss Prevention Integration

DLP policies from Microsoft Purview are applied to Teams chat and channel messages — preventing sensitive data like PII, financial information, or PHI from being shared inappropriately inside or outside your organization.

Retention and Records Management

Retention labels and policies applied across Teams channels and chats satisfy regulatory retention requirements — whether you need to preserve communications for legal holds or automatically delete them after defined periods.

Guest and External Access Governance

Guest access policies, external domain restrictions, and meeting join settings are configured to balance collaboration with security — giving the right level of access to the right people without opening your environment to uncontrolled external access.

Meeting Recording and Transcript Policy

Meeting recording storage locations, automatic transcription settings, and who can record are configured to meet your compliance requirements and ensure recordings are managed as records rather than uncontrolled files accumulating in OneDrive.

Managed IT FAQ

Common Questions About Managed IT Services

Our managed IT includes 24/7 NOC monitoring, help desk support, patch management, server and network administration, endpoint management, Microsoft 365 administration, backup and disaster recovery, and a dedicated account manager. Scope is tailored per engagement.
Co-managed IT means BetterWorld Technology operates alongside your internal IT team. We fill gaps in coverage, capacity, or expertise — such as after-hours NOC, cybersecurity, or cloud management — while your team retains ownership of day-to-day operations. Fully managed means we handle all IT operations as your outsourced department.
Our Network Operations Center monitors all managed environments 24 hours a day, 7 days a week, 365 days a year. Critical alerts trigger immediate response regardless of time. Help desk support for end users is available during extended business hours, with after-hours escalation for critical issues.
We manage the full Microsoft 365 stack: Exchange Online, SharePoint, Teams, OneDrive, Intune endpoint management, Conditional Access policies, Azure Active Directory, Defender for Business, and license lifecycle management. We are a Microsoft Cloud Solution Provider (CSP).
Onboarding follows a structured 30-day process. Week 1: environment discovery and documentation. Week 2: agent deployment and monitoring activation. Week 3: policy review and security baseline. Week 4: team introductions, SLA review, and transition from previous provider. We manage the full transition with zero disruption to your operations.
Yes. We source, configure, and deploy workstations, servers, network equipment, and peripherals through our procurement program. All hardware is pre-configured with your standard image and security policies before delivery. We also manage warranties, asset tracking, and end-of-life disposal.
Most managed IT engagements are structured as 1-year or 3-year agreements. Month-to-month arrangements are available for co-managed and project engagements. We do not lock clients into long terms they cannot exit — our renewal rate speaks to the quality of the relationship, not contract handcuffs.

Get More From Microsoft Teams

Ready to Stop Reacting to
Teams Problems?

BetterWorld Technology manages your Microsoft Teams environment proactively — so
your team can focus on collaboration, not troubleshooting.

Talk to Our TeamBook a Meeting
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|

Credentials

Team Certifications

Our team holds certifications independently verified by industry authorities. Every
engagement is staffed by people who have been tested and credentialed — not self-
attested.

Azure Administrator
Azure Administrator
Associate — Microsoft 365 and endpoint management
Microsoft 365 Certified
Microsoft 365 Certified
Modern Desktop Administrator Associate
Azure Fundamentals
Azure Fundamentals
Microsoft AZ-900
Microsoft Certified
Microsoft Certified
Security, Compliance, and Identity
CompTIA Security+
CompTIA Security+
Endpoint and network security credential
CompTIA Network+
CompTIA Network+
Networking and infrastructure credential