Design and implement AI-powered solutions that enhance service delivery and client outcomes. Build intelligent automation, machine learning models, and AI-driven tools that improve operational efficiency across managed IT services.
Key Qualifications
- 3+ years in AI/ML engineering or data science roles
- Strong Python skills with experience in TensorFlow, PyTorch, or similar frameworks
- Understanding of LLMs, RAG systems, and prompt engineering
- Experience deploying AI models in production environments
- Ability to translate business requirements into technical AI solutions
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Lead enterprise architecture initiatives for complex client environments. Design scalable, secure infrastructure solutions across hybrid and cloud platforms. Guide strategic technology decisions and mentor technical teams.
Key Qualifications
- 7+ years in enterprise architecture or senior infrastructure roles
- Deep expertise in Microsoft Azure, M365, and hybrid environments
- Strong understanding of security architecture and compliance frameworks
- Experience with infrastructure-as-code and automation
- Proven ability to lead technical strategy and client engagements
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Analyze and optimize business processes across client organizations. Design workflow improvements, implement automation solutions, and drive operational efficiency through data-driven insights and modern tooling.
Key Qualifications
- 3+ years in process improvement, business analysis, or operations roles
- Experience with process mapping, workflow design, and automation tools
- Strong analytical skills and data visualization capabilities
- Knowledge of Lean, Six Sigma, or similar methodologies preferred
- Excellent stakeholder communication and change management skills
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Lead and develop a high-performing service desk team. Drive service delivery excellence, mentor engineers, manage escalations, and ensure consistent client support across our 24/7 operation.
Key Qualifications
- 5+ years in technical support with 2+ years in leadership roles
- Strong understanding of ITIL frameworks and service desk operations
- Experience managing performance metrics and SLA compliance
- Proven ability to coach, mentor, and develop technical staff
- Excellent communication skills and client relationship management
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Support governance, risk, and compliance initiatives for diverse client environments. Conduct assessments, document controls, support audit activities, and help organizations achieve regulatory compliance.
Key Qualifications
- 2+ years in GRC, compliance, or risk management roles
- Understanding of regulatory frameworks (HIPAA, CMMC, SOC 2, NIST)
- Experience with control assessments and documentation
- Strong attention to detail and technical writing skills
- Relevant certifications (Security+, CISA, or equivalent) a plus
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Serve as a strategic technology advisor to client leadership teams. Provide VCIO services including IT roadmap development, budget planning, risk management, and technology strategy aligned with business objectives.
Key Qualifications
- 7+ years in IT leadership or senior consulting roles
- Strong business acumen and ability to communicate technical concepts to executives
- Experience with strategic planning, vendor management, and budget oversight
- Understanding of cybersecurity, compliance, and risk management frameworks
- Proven track record of building trusted client relationships
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Launch your career in technology sales and business development. Learn consultative selling, build client relationships, and support growth initiatives through our structured development program with hands-on mentorship.
Key Qualifications
- Bachelor's degree or equivalent experience
- Strong communication and relationship-building skills
- Interest in technology and willingness to learn IT services
- Self-motivated with entrepreneurial mindset
- Previous sales, customer success, or client-facing experience a plus
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Lead enterprise infrastructure projects for mission-driven organizations. Design and implement Azure environments, automation frameworks, and infrastructure-as-code solutions. Mentor junior engineers while maintaining technical excellence.
Key Qualifications
- 5+ years managing enterprise Microsoft environments
- Azure certifications preferred (Solutions Architect, Administrator)
- Experience with Intune, Azure Virtual Desktop, and hybrid infrastructure
- Strong PowerShell automation and scripting skills
- Client-facing communication and project leadership experience
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Deliver cybersecurity assessments, compliance audits, and security monitoring for diverse client environments. Support VCISO engagements and implement security frameworks aligned with NIST, CIS, and industry standards.
Key Qualifications
- 3+ years in cybersecurity operations or risk management
- Industry certifications (Security+, CISSP, CEH, or equivalent)
- Hands-on experience with SIEM, EDR, and vulnerability management tools
- Knowledge of compliance frameworks (HIPAA, CMMC, SOC 2, NIST CSF)
- Strong analytical and technical documentation skills
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Provide exceptional technical support to mission-driven organizations. Resolve complex issues, manage escalations, and ensure consistent service delivery. Grow your technical skills with mentorship from senior engineers.
Key Qualifications
- 2+ years in technical support or help desk environments
- Strong troubleshooting skills across Microsoft 365, Windows, and mobile platforms
- Experience with ticketing systems and ITIL best practices
- Excellent written and verbal communication skills
- Customer-focused mindset with ability to explain technical concepts clearly
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Lead complex IT projects from discovery through post-implementation. Coordinate cross-functional teams, manage stakeholder communications, and ensure successful outcomes for infrastructure migrations, software implementations, and strategic initiatives.
Key Qualifications
- 3+ years managing IT projects in MSP or enterprise environments
- PMP, CAPM, or equivalent project management certification preferred
- Experience with cloud migrations, infrastructure projects, or software deployments
- Strong organizational and stakeholder management skills
- Ability to manage multiple concurrent projects and competing priorities
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Guide clients through complex compliance requirements and risk assessments. Build governance frameworks, conduct security audits, and support organizations in achieving HIPAA, CMMC, SOC 2, and other regulatory compliance.
Key Qualifications
- 3+ years in GRC, compliance auditing, or risk management roles
- Direct experience with regulatory frameworks (HIPAA, CMMC, SOC 2, NIST)
- Strong understanding of information security controls and risk assessment methodologies
- Relevant certifications (CRISC, CISA, CISM) strongly preferred
- Exceptional documentation and client communication skills
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