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IT support

IT support that answers in 15 minutes.

A 24/7 help desk that picks up, fixes it, and documents it. Fixed monthly fee.

Why organizations choose BetterWorld Technology

  • Remote fixes in minutes, onsite visits when hardware needs hands
  • 15 minute response from our 24/7 help desk
  • A vCISO on every account: security and compliance owned
  • One fixed monthly fee, no per ticket charges
  • 30 day migration from your current provider, no downtime
  • SOC 2 Type 2 certified and ISO/IEC 27001:2022 certified
  • Certified B Corporation, measured on impact as well as uptime
  • Quarterly executive reviews and a written IT roadmap
  • Local teams in Chicago, New York, DC, Boston, Florida, Denver
  • Teams in Puerto Rico, Costa Rica, and across LATAM
Talk to a vCIOPick a time instead

Call (866) 583-8122 · Main office: 2625 Butterfield Road, Suite 116E, Oak Brook, IL

BetterWorld Technology at a glance

150+Team members
20+Certified vCISOs
10+Countries
24/7/365Coverage

Recognized by

Newsweek America's Most Reliable Companies 2026CRN MSP 500, Top 100, 2026Clutch Top Managed Service Provider, United States, 2026Real Leaders Top Impact Company 2026SOC 2 Type 2, tested and attestedISO/IEC 27001:2022 certifiedCertified B Corporation

4.9 out of 5 on Google (86 reviews) · 4.8 out of 5 on Clutch (27 verified reviews)

What fast support looks like in practice

  • 15 minutes, 24/7Tickets answered by a BetterWorld Technology engineer within 15 minutes, day or night, weekends included
  • Onsite and remoteOffices in New York, Chicago, Washington DC, Boston, and Florida, plus remote staff anywhere
  • Nothing lives in one headDocumentation and quarterly reviews, so your IT never depends on one person’s memory

What IT support from BetterWorld Technology looks like day to day

Good IT support means your team stops waiting on technology. Our help desk is staffed around the clock by BetterWorld Technology engineers who can see your documentation, so they start fixing instead of asking basic questions.

What our help desk handles

  • Account access, passwords and multifactor authentication.
  • Microsoft 365 email, Teams, OneDrive and SharePoint.
  • Laptops, printers, Wi Fi and office network issues.
  • New user setup and same day offboarding when someone leaves.
  • Security alerts, escalated straight to our security team.

How a ticket works

  1. Call, email or use the portal, any time of day.
  2. An engineer responds within 15 minutes and starts work.
  3. The fix is documented, so the next person who calls gets an instant answer.
  4. Issues that repeat are reviewed in your quarterly executive review and fixed at the root.

One fixed fee, no per ticket charges

Your team calls as often as it needs to without a meter running. Support for remote and hybrid staff is included, wherever they work.

IT support FAQ

Frequently asked questions

How quickly will someone respond to our ticket?

Our target is 15 minutes, 24 hours a day, 7 days a week, including weekends and holidays.

Do you offer onsite IT support in Tampa?

Our Florida teams work from offices in Winter Park and West Palm Beach. Most issues are resolved remotely during the first call.

Is IT support billed per ticket or per hour?

Neither. Support is part of one fixed monthly fee, so your team can call whenever it needs help.

Who answers when we call?

A BetterWorld Technology engineer with access to your environment’s documentation answers. You do not get a call center reading from a script.

Can you support remote and hybrid employees?

Yes. We manage laptops and phones wherever your staff works, with secure access to company systems.

What happens with problems that keep coming back?

We track repeat issues and fix the cause, then review the results with you every quarter.

“
The [BetterWorld Technology] tech who helped me was knowledgeable, helpful, friendly and quick. I had three issues for him and he was done with them in about 10 minutes.
Client end user · Google review, 5 stars

Or pick a time now

15 Minute Discovery Call with a vCIO. Pick any open slot; the invite arrives immediately.

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The BetterWorld Technology standard

15 minResponse targeton every ticket, 24 hours a day, 7 days a week
OneFixed monthly feeno per ticket charges, no surprise invoices
30 daysTo migratefrom your current provider with no downtime
CertifiedB Corporationmeasured on impact as well as uptime

Technology Counts. People Matter.

Client Satisfaction

What Our Clients Say

Real CSAT scores. Real reviews. From the organizations that trust us every day.

Google reviews4.9out of 5 · 86 reviews
Our Client Feedback92.2CSAT score
Clutch4.8out of 5 · 27 verified reviews
Talk to a vCIO
Talk to a vCIO