IT Support That Travels
With Your Team.

Your employees work from everywhere. BWT delivers secure access, managed devices, and 24/7 support that makes every location as productive and secure as your office.

Support Your Remote Team (866) 583-8122

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100%

Remote employees supported under the same SLA as on-site staff

Zero

Security compromise for remote access vs office access

24/7

Help desk support for remote and hybrid users

<2 Min

Average response time regardless of user location

SOC 2 Type 2 Certified

CRN MSP Elite 250

Newsweek Most Reliable 2026

Certified B Corporation

Real Leaders Top Impact Company

What We Deliver

Remote Workforce IT From End to End

Secure Remote Access

Always-on VPN, Azure AD-joined devices, and Conditional Access policies so remote employees have secure, consistent access to resources — without the performance penalty of traditional VPN tunneling.

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Device Management for Remote Employees

Autopilot provisioning ships configured devices to employees anywhere in the country. MDM policies enforce encryption, screen lock, and compliance regardless of location.

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Collaboration Platform Management

Microsoft Teams, SharePoint, and OneDrive configured and governed for remote-first work. Guest access policies, external sharing controls, and Teams governance all managed.

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24/7 Remote Help Desk Support

Remote employees receive the same 24/7/365 live support as on-site staff. Secure remote access tools allow engineers to connect to user devices anywhere and resolve issues without an on-site visit.

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Remote Security Monitoring

EDR deployed on all remote endpoints. Security events from remote devices feed the same monitoring platform as office infrastructure. Remote work does not create a blind spot.

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Connectivity Monitoring

Home office and remote location internet connectivity monitored through endpoint agents. ISP issues, VPN connection failures, and network performance problems identified and addressed proactively.

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Technology Counts.

People Matter.

The shift to remote and hybrid work created an IT challenge that most organizations are still solving reactively. BWT builds the infrastructure, policies, and support model that makes distributed work sustainable.

300+Organizations Protected

19+Office Locations

B CorpCertified

How It Works

How BWT Supports Your Distributed Team

Supporting remote workers is not just installing a VPN. It requires a complete rethink of how devices are provisioned, secured, and supported.

Assessment & Architecture

We document your remote workforce distribution, access requirements, and current security posture. Secure access architecture, device management policies, and support workflows designed for your specific situation.

Deployment & Onboarding

Devices provisioned and shipped. Secure access infrastructure deployed. Remote employees onboarded with configured devices and documented guides — productive from day one without requiring an IT visit.

Ongoing Support & Security

24/7 help desk available to all remote employees. Security monitoring continuous. Quarterly remote workforce reviews covering connectivity performance, device compliance, and support trends.

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The Remote Security Gap

Remote Work Expanded Your Attack Surface to Every Employee's Home Network

Every home network a remote employee uses is a potential attack vector. Unpatched home routers, shared network devices, and consumer-grade security create risks that traditional perimeter defenses cannot address. BWT secures the endpoint itself — not just the connection — so your security posture does not depend on what router your employee bought in 2019.

We had a remote employee get compromised through their home network. After BWT deployed our remote security stack, every endpoint was protected regardless of what network it connected to.
CISO, Professional Services Firm

Why BetterWorld Technology

Remote IT Support That Does Not Feel Remote

Same SLA, Any Location

Every remote employee is covered under the same SLA as on-site staff. Response time targets, escalation paths, and support quality are identical regardless of where the user is working.

Zero-Touch Device Provisioning

New remote employees receive a fully configured device shipped to their door. No IT visit required, no manual setup. Device is ready to use from first boot.

Endpoint-Level Security, Not Just VPN

BWT secures the device, not just the connection. EDR, disk encryption, patch management, and application control protect the endpoint regardless of network.

The BWT Standard

Remote work is not a temporary accommodation. It is a permanent operating model that requires a permanent IT strategy.

BWT supports remote and hybrid workforces across all 50 states. Device provisioning, secure access, security monitoring, and 24/7 help desk are delivered as a unified service.

100%Location Coverage

Zero-TouchProvisioning

24/7Remote Support

Who We Serve

Built for Organizations That Demand Excellence

We serve industries where technology reliability, security, and compliance directly affect mission and growth.

Healthcare Financial Services Nonprofits Manufacturing Education Private Equity Legal Government Contractors

Frequently Asked Questions

What Organizations Ask About Remote Workforce IT

Can BWT support employees in different states or countries?

Yes. BWT supports remote employees across all 50 US states and select international locations. Help desk coverage is 24/7/365 regardless of employee location.

How do remote employees get new devices?

BWT uses zero-touch provisioning through Microsoft Autopilot. New devices are configured remotely and shipped directly to the employee. The device is fully enrolled and ready to use from first login without any IT involvement on-site.

How is security handled for employees on home networks?

BWT secures the endpoint itself rather than relying on home network security. EDR, disk encryption, patch management, and endpoint Conditional Access enforcement protect the device regardless of what network it is connected to.

What if a remote employee cannot connect to their VPN?

BWT’s help desk handles VPN and connectivity issues directly. Remote access tools allow engineers to assist users even when primary connectivity is affected. Backup access methods are documented during onboarding.

Do you support remote work for regulated industries?

Yes. BWT designs remote access architectures and device management policies that satisfy HIPAA, SOC 2, PCI DSS, and other compliance requirements for regulated remote workforces.