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Communication Infrastructure
That Your Business Can Count On.

BWT designs and manages VoIP and unified communications solutions built for reliability, security, and the way your team actually works — whether in the office, remote, or both.

Talk to Our UC Team(866) 583-8122
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99.99%
Uptime target for BWT-managed VoIP systems
24/7
VoIP platform monitoring and alerting
Unified
Voice, video, and messaging in one platform
Compliant
Call recording and retention for regulated industries
SOC 2 Type 2 Certified
CRN MSP Elite 250
Newsweek Most Reliable 2026
Certified B Corporation
Real Leaders Top Impact Company

What We Deliver

Unified Communications End to End

Microsoft Teams Voice

Direct Routing and Calling Plans configured and managed within your existing Microsoft 365 tenant. Voice integrated with your collaboration platform — no separate phone system required.

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Hosted PBX Management

Cloud-hosted PBX systems configured with auto-attendants, call queues, hunt groups, and IVR flows designed around your business operations.

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Session Border Controllers

SBC configuration and management for Direct Routing deployments. Call quality, security, and PSTN connectivity managed end-to-end.

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Call Quality Monitoring

Real-time and historical call quality metrics — MOS scores, jitter, packet loss — monitored continuously. Quality issues identified and resolved before they affect your users.

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Number Porting & Management

DID management, number porting from existing carriers, toll-free number provisioning, and E911 configuration for compliance and safety.

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Call Recording & Compliance

Call recording with defined retention policies for financial services, healthcare, and other regulated industries. eDiscovery-ready storage and access controls.

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Technology Counts.
People Matter.

Voice is the most human form of business communication. When it works, nobody notices. When it does not, everything stops. BWT ensures your voice infrastructure is built to the same standard as the rest of your technology.

300+Organizations Protected
19+Office Locations
B CorpCertified

How It Works

How BWT Deploys and Manages Unified Communications

VoIP deployments that are not properly designed produce call quality complaints from day one. BWT engineers design before deploying and validates quality before going live.

1
Assessment & Design

We assess your network readiness for voice traffic, document your call flows, and design a system that matches how your business actually communicates. QoS policies configured before the first call.

2
Deployment & Migration

Numbers ported, devices provisioned, auto-attendants configured, and user training delivered. Cutover scheduled to minimize business disruption.

3
Ongoing Management & Monitoring

Call quality monitored continuously. Adds, moves, and changes handled on request. Monthly reporting on call volume, quality metrics, and system health.

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Why VoIP Quality Fails
Call Quality Problems Are Almost Always Network Problems in Disguise

Jitter, packet loss, and latency are network conditions that voice traffic cannot tolerate. A VoIP system deployed without proper QoS configuration on your network will deliver poor call quality from day one. BWT assesses network readiness before any VoIP deployment and configures QoS policies that protect voice traffic from competing with data.

We had two failed VoIP deployments before BWT. The difference was that BWT fixed our network QoS before touching the phone system.

COO, Professional Services Firm, Chicago
Why BetterWorld Technology
Unified Communications That Works

Network-First Approach

BWT assesses and configures your network for voice before deploying any VoIP system. QoS policies, firewall rules, and bandwidth planning done before the first call.

Microsoft Teams Voice Expertise

BWT is a Microsoft partner with direct routing expertise. If you are already paying for Teams, deploying Teams Voice often eliminates your existing PBX costs entirely.

Compliance-Ready for Regulated Industries

Call recording, retention policies, and eDiscovery access configured for HIPAA, FINRA, and other regulated environments from the initial deployment.

The BWT Standard
A phone system that drops calls is worse than no phone system. Quality is not optional.

BWT has deployed and manages VoIP systems for organizations from 20 to 2,000 users. Every deployment starts with a network assessment and ends with documented call quality validation.

99.99%Uptime Target
MOS 4.0+Call Quality Target
24/7Monitoring

Who We Serve

Built for Organizations That Demand Excellence

We serve industries where technology reliability, security, and compliance directly affect mission and growth.

Healthcare Financial Services Nonprofits Manufacturing Education Private Equity Legal Government Contractors

Frequently Asked Questions

What Organizations Ask About VoIP & UC

Yes. BWT configures Teams Direct Routing or Calling Plans within your existing M365 tenant. If you have Teams licenses that include voice capabilities, you may already own what you need.
Existing DIDs and toll-free numbers are ported to your new system. BWT manages the porting process with your current carrier and ensures no numbers are lost during transition.
BWT configures emergency calling policies with dynamic E911 so that 911 calls include the caller’s location — critical for multi-site organizations and remote workers. This is a compliance requirement in most states.
VoIP requires adequate bandwidth, QoS configuration, and low latency. BWT performs a network readiness assessment before any deployment to identify and resolve issues that would cause call quality problems.
Yes. BWT configures call recording with defined retention policies and access controls for FINRA, HIPAA, and other regulated environments. Recordings are stored securely with eDiscovery access where required.

From the Better Blog

Unified Communications Insights

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Every Service Works Together

BetterWorld Technology delivers a complete technology partnership across every discipline.
Cybersecurity
EDR, incident response, managed firewall, dark web monitoring.
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Cloud & Infrastructure
Azure, AWS, cloud migration, VDI, and FinOps.
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IT Consulting & Strategy
vCIO, DevOps, digital transformation, SharePoint.
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Governance, Risk & Compliance
HIPAA, SOC 2, PCI DSS, CMMC, and CaaS.
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vCISO & vCIO Advisory
Executive security and technology leadership on demand.
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Upgrade Your Communications

Voice That Works the Way Your Business Does

Schedule a unified communications assessment with BWT. We will review your current system, assess network readiness, and show you the path to reliable, modern voice infrastructure.

Schedule a UC Assessment(866) 583-8122
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|