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Managed IT services

Managed IT services for growing organizations. One fixed monthly fee.

Help desk, security, compliance, and strategy in one agreement, with a vCIO who knows your business.

Why organizations choose BetterWorld Technology

    • Help desk, devices, network, cloud and security in one agreement
    • 15 minute response from our 24/7 help desk
    • A vCISO on every account: security and compliance owned
    • One fixed monthly fee, no per ticket charges
    • 30 day migration from your current provider, no downtime
    • SOC 2 Type 2 certified and ISO/IEC 27001:2022 certified
    • Certified B Corporation, measured on impact as well as uptime
    • Quarterly executive reviews and a written IT roadmap
    • Local teams in Chicago, New York, DC, Boston, Florida, Denver
    • Teams in Puerto Rico, Costa Rica, and across LATAM
Talk to a vCIOPick a time instead

Call (866) 583-8122 · Main office: 2625 Butterfield Road, Suite 116E, Oak Brook, IL

BetterWorld Technology at a glance

150+Team members
20+Certified vCISOs
10+Countries
24/7/365Coverage

Recognized by

Newsweek America's Most Reliable Companies 2026CRN MSP 500, Top 100, 2026Clutch Top Managed Service Provider, United States, 2026Real Leaders Top Impact Company 2026SOC 2 Type 2, tested and attestedISO/IEC 27001:2022 certifiedCertified B Corporation

4.9 out of 5 on Google (86 reviews) · 4.8 out of 5 on Clutch (27 verified reviews)

What managed IT services from BetterWorld Technology include

Managed IT services replace break fix support with one team that runs your technology every day. BetterWorld Technology takes ownership of your help desk, devices, network, cloud and security under one fixed monthly agreement. Costs stay predictable, and nothing falls between vendors.

Included in every agreement

  • A 24/7 help desk with a 15 minute response target, staffed by BetterWorld Technology engineers.
  • Device, server and network administration, including monitoring and patching.
  • Microsoft 365 management, plus backup and disaster recovery tested on a schedule.
  • Security owned by a named vCISO: endpoint protection, email security and staff training.
  • Quarterly executive reviews and a written IT roadmap with your vCIO.

How switching providers works

Most organizations move from their current provider in about 30 days. We document your environment first, then migrate in planned stages so your team keeps working. Your vCIO stays your point of contact from the first call through onboarding.

Who this is built for

Our managed IT clients have usually outgrown a single IT person or a break fix provider. They want security and compliance handled by specialists, and a partner who explains decisions in plain language.

Managed IT services FAQ

Frequently asked questions

What is included in managed IT services?

Your agreement covers the help desk, device and network management, Microsoft 365, backups and security. A named vCISO owns security and compliance, and a vCIO leads quarterly planning.

How are managed IT services billed?

One fixed monthly fee, with no per ticket charges and no surprise invoices.

How fast does your help desk respond?

Our target is a response within 15 minutes, 24 hours a day, 7 days a week, including weekends.

Can you work alongside our internal IT staff?

Yes. With co managed IT, your team keeps the work it owns today and we cover the rest, from after hours support to security.

How long does it take to switch from our current provider?

Most transitions take about 30 days. We document everything first and migrate in stages, so daily work continues.

Do you have a team in New York City?

Yes. Our New York office is at 413 W 14th Street in Manhattan, and engineers come onsite when an issue needs it.

“
They are far more cost-effective than other providers we had. In most cases I would expect a lesser service, but the opposite is true. I don’t know how they do it!
Director of Technology, private high school, Chicago · Verified Clutch review

Or pick a time now

15 Minute Discovery Call with a vCIO. Pick any open slot; the invite arrives immediately.

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The BetterWorld Technology standard

15 minResponse targeton every ticket, 24 hours a day, 7 days a week
OneFixed monthly feeno per ticket charges, no surprise invoices
30 daysTo migratefrom your current provider with no downtime
CertifiedB Corporationmeasured on impact as well as uptime

Technology Counts. People Matter.

Client Satisfaction

What Our Clients Say

Real CSAT scores. Real reviews. From the organizations that trust us every day.

Google reviews4.9out of 5 · 86 reviews
Our Client Feedback92.2CSAT score
Clutch4.8out of 5 · 27 verified reviews
Talk to a vCIO
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