Organizations that manually key purchase orders from trading partner portals, email, or fax into their ERP systems are carrying a cost that their EDI-enabled competitors are not. Manual entry introduces errors that generate chargebacks, delays shipment acknowledgments that damage retailer compliance scores, and consumes operations staff time that should be focused on fulfillment rather than data entry. EDI eliminates the manual handoff.
We were getting charged back by our largest retailer for late ASNs. BetterWorld Technology implemented EDI with automated 856 shipment notification triggered by our WMS. Chargebacks dropped to near zero in 60 days.
VP of Operations, Consumer Goods Company