Remote Support Customer Portal Book a Meeting
Contact Us

our team

The People Behind
BetterWorld Technology

Certified engineers, security advisors, compliance experts, and project
managers — distributed across the US and Latin America, operating as one
team.

150+
Team Members
20+
Certified vCISOs
11
Countries
7/24/365
Coverage

James F. Kenefick

Founder & CEO

Entrepreneur | YPO Member

John Jordan

Co-Founder & COO

Certified vCISO | MBA

Marc Allen

Marc Allen

Director of IT Operations

Certified vCISO

James Gorman

Chief Information Security Officer

Global Cybersecurity Expert

Yadira Galarza-Berrios

General Counsel & Regional Director

Regulatory & Compliance Expert

Matthew Bauer

Co-Founder & Director

Certified vCISO | MBA

Chris Jordan

Regional Director

Certified vCISO | MBA

Kurt Smith

Regional Director

Ana M. Rosado Pinilla

Corporate Controller

Ekaneilee Sanchez

Executive Office Project Manager

Dayana Garcia

Finance Operations Manager

Certified vCISO

Carlos Martinez

Sr. Manager, Customer Experience & PMO

Certified vCISO

Javier Arenas

Sr. Manager, Tech Operations & Service Delivery

Certified vCISO

Gustavo Pirela

Infrastructure & Network Team Lead

Certified vCISO

William Cardenas

Team Lead (Tier 1)

Jaswanth Gaddam

Cloud & AI Engineer

Ryan Jones

Cloud & AI Engineering Advisor

Eduardo Marcos

AWS Development Advisor

Abdur Rehman

Offshore Development Advisor

Paco Edgar Jimenez

Regional Manager

Usman Jamil

Solution Architect

Wasim Patel

Professional Service Engineer

Keyshawn Ramon

Team Lead

Certified vCISO

Jesus Alvarez

Automation Engineer

Gloria Velasquez

Client Success Manager

Certified vCISO

María Daboin

Client Success Manager

Certified Scrum Master (CSM)

Angela Jordan

Project Manager

Alfonso Tijsseling

Project Manager

Yihad Borhot

Compliance, Risk & Vendor Manager

Certified vCISO

Santiago Perozo

Assistant Service Desk Manager

Eduardo Velazco

Project Manager

David Obiedo 

Project Manager

Zaid Amla

Rev Ops & Procurement Analyst

Jesús Hernandez

Security Solutions Engineer

Certified vCISO

Verona Useche

Security Operations Engineer

Certified vCISO

Rishi Patel

Security Operations Associate

Dev Ajudiya

Security Operations Associate

Krishna Panchal

Security Operations Associate

Tahirraza Shaikh

Security Operations Associate

Eduardo Villalobos

Professional Service Engineer

Certified vCISO

German Viloria

Service Desk Engineer

Daniel Urdaneta

Service Desk Engineer

Laura Fuenmayor

IT Service Delivery Associate

Abraham Duarte

Service Desk Engineer

Milica Plavsic

Service Desk Associate (Onsite)

Certified vCISO

Josua Rincones

IT Service Delivery Associate

Jan Kevin

Service Desk Associate (Onsite)

Romina Benitez

Sr. Client Success Manager

Isabel Morillo

IT Service Delivery Associate

Melany Molero

Client Success Manager

David Marroquin

Infrastructure & Network Associate

Samira Vaid

Infrastructure & Network Associate, Maintenance & Monitoring 

Jamal Uddin

Infrastructure & Network Associate

Sumaiyya Basapure

Infrastructure & Network Associate

Meghal Bhargav

Infrastructure & Network Associate

Gaurav Patil

Infrastructure & Network Associate

Angelo Lopriore

IT Service Delivery Associate

Maria Salazar

Professional Service Associate

Certified vCISO

Gerardo Villalba

Service Desk Engineer

Maria Viloria

IT Service Delivery Associate

Andrés Henriquez

Service Desk Engineer

Ricardo Gonzalez

IT Service Delivery Associate

Fabian Vergara

IT Service Delivery Associate

Komal Singh

Service Desk Associate

Santiago Barrios

Service Desk Associate

Luis Piñerua

Service Desk Associate

Ernesto Leon

Service Desk Associate

Angel Larreal

Service Desk Associate

Justin Lui

Service Desk Associate (Onsite)

Enrique Duque

Service Desk Associate

Juan Urdaneta

Service Desk Associate

Shubham Kapadia

Service Desk Associate

Jayant Bhardwaj

Service Desk Associate

Carlos Campos

Service Desk Associate

Eduard Rutteman

Marketing Team Lead

Certified vCISO

Mirna Sivira

Digital Content Manager

Victoria Romero

Digital Content Creator

Join the team

We Are Always Looking for
Great People

BetterWorld Technology is a Certified B Corporation built on people who take
accountability personally. View our open positions and apply today.

View Open Positions

BetterWorld Technology FAQ

Common Questions About Our IT Services

BetterWorld Technology is a Certified B Corporation — one of fewer than 10 MSPs in North America to hold this designation. We operate under a true partner model, meaning your account has a dedicated advisor, not a ticket queue. Our 98% client renewal rate and 90%+ CSAT scores reflect a service model built around outcomes, not SLAs.
We serve healthcare, financial services, manufacturing, nonprofits and associations, education, legal services, government contractors, private equity-backed organizations, and Act 60 companies in Puerto Rico. Each industry engagement is built around its specific compliance framework — HIPAA, SOC 2, CMMC, FERPA, or PCI DSS.
We serve organizations from 25 to 2,500 users. Our sweet spot is the growth-stage organization that needs enterprise-caliber IT leadership without the overhead of a full internal team. We also co-manage environments alongside existing IT departments.
Our headquarters is in Oak Brook, Illinois, outside Chicago. We have offices across 30+ US cities and serve clients in 11 countries. Most client work is delivered remotely with on-site support available in all major metro areas.
Yes. BetterWorld Technology holds an active SOC 2 Type 2 certification, independently audited annually. This means our own security controls — access management, change control, availability, and confidentiality — are verified by a third-party auditor. We share our attestation report under NDA.
Response times are defined in our Service Level Agreement. Critical priority issues (systems down) receive a 15-minute response. High priority issues receive a 1-hour response. Standard requests are addressed within 4 business hours. Emergency after-hours support is available 24/7 for clients on applicable plans.
Yes. We work alongside your existing vendors, software platforms, and internal teams. We do not require rip-and-replace of tools you are already invested in. Our role is to manage, optimize, and secure your environment — not to sell you a specific product stack.
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|
Newsweek
Most Reliable 2026
|
CRN
MSP Elite 250
|
Real Leaders
Top Impact Company
|
Clutch
Top MSP — Global
|
Certified
SOC 2 Type 2
|
Certified
B Corporation
|