Learn to Protect Yourself from Tech Support Scams

The technical support scam is another prevailing scheme. In this attack, the con artist contacts you and tries to convince you that something is wrong with your desktop and that they should “fix” it.


How Do These Work?

Malicious websites generate false error messages. You could be using your web browser — maybe clicking on a link in a web search or on social networks — when suddenly your screen is filled with ominous-looking warnings that your desktop has a problem or a virus, and you must call the provided phone number.


These pop-ups may disable your computer and use scary sounds or pre-recorded voices. Small businesses in Austin (or anywhere else nationwide) should be aware of these schemes and report them immediately.


The calls typically involve a “technical support agent” or “cybersecurity personnel” posing as a representative from a trusted firm. These swindlers are professionals who often sound convincing.

The story is the same whether they call you posing as tech support or you call them from a pop-up or error message. They tell you about a computer problem and ask permission to fix it.

Here are a few things that usually happen at that point:

  • They will request online access to your PC to “fix” it. While pretending to repair your computer, they will steal your data or install malware.

  • They may request your personal information to “fix” your account. This will include your name, date of birth, username, password, address, social security number, and other personal or financial information.

  • This cybersecurity impersonator may charge a fee to “fix” a nonexistent problem. They may pretend that your credit card number didn’t go through and ask for another.

Avoid Scams With BetterWorld Technology

Here at BetterWorld Technology, we believe public awareness is the key to avoiding these scams. Here are some steps you can take to avoid tech support scams.

  1. Remember that Microsoft and other large technology companies never include phone numbers in their error messages.

  2. Legitimate tech firms will never call you to inform you that your device is malfunctioning. We will not call you to provide technical support if you do not contact us first. Remember that no real tech support agency will request your social security number or other personal information. Hang up if you receive these calls.

  3. If your screen suddenly fills with frightening pop-ups, close your browser immediately (try pressing ALT+F4). If you’re unable to close your browser, restart your computer.

  4. Call a trusted advisor if you’re concerned that your device may malfunctioning.

If you fear you may have received one of these scamming calls, please contact us to learn how we can protect your business’s essential data from these scams.


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