Employees sometimes encounter technical issues that they can resolve on their own.
At BetterWorld Technology, we believe in empowering employees. Moreover, if your team can solve these issues on their own, you can reduce the workload on your IT support team and free up resources for more complex issues
1 Resetting Passwords
One of the most common technical issues that employees may encounter is resetting their passwords. It’s important to provide them with clear instructions on how to do this so they can quickly get back up and running. You can train employees to reset their passwords by providing step-by-step instructions. This could include a demonstration of how to log in and what information they need to provide. You can also create a “cheat sheet” for them with the necessary steps highlighted for quick reference.
2 Clearing Caches
A cluttered cache is a significant cause of technical issues. Clearing caches can help to speed up an employee’s machine and get rid of any errors that may be occurring due to cached data. Teaching your employees how to clear their caches quickly and easily on all devices they use should be part of your basic technical training program.
3 Rebooting Devices
Rebooting a device can solve many problems, from software glitches and connection issues to hardware malfunctions. To ensure that your employees know how to reboot their devices properly, provide detailed instructions on the process for each type of device they will be using. Make sure these instructions are easy to follow, include all relevant steps, and are tested by yourself or another technician beforehand. Additionally, provide your employees with the contact information of a technician they can reach out to if they have any issues while rebooting their devices.
4 Empowering Employees
Training employees to handle basic technical issues is an important part of any business. It’s often the case that employees need to be able to resolve simple technical problems quickly, without having to call in IT support. This will help reduce disruption and improve customer service. Small businesses in Raleigh, Los Angeles, Indianapolis, and elsewhere can also take advantage of our managed IT services.
At BetterWorld Technology, we provide our clients with the tools and resources to help their employees stay up-to-date on technical issues. Talk to us today and learn how you can maximize digital tools for your business.