Our Solutions

Voice APIs and Call Center Services

Elevate The Customer Experience With Contact Center

Contact Center offers robust, advanced call center features and functionality

Contact Center delivers advanced call routing, management, and reporting features. Contact Center is scalable from a few users to hundreds of users, and it operates seamlessly across multiple locations. The simple, web-based user interface makes it easy to add and administer queues and agents.

  • Agent login/logout
  • Skill-based ring strategies
  • Flexible queuing configurations
  • Agent barge, monitor, and whisper functionality
  • Optional cloud-based recording of agents’ inbound calls for quality assurance or archival purposes
Voice API

BetterWorld Voice APIs

Bridge your Internet-connected mobile or desktop applications with the Public Switched Telephone Network (PSTN) without adding technical overhead. Connect on any network, anywhere in the world.

Our Voice APIs enable the simple addition of features like:

  • Account verification and two factor authentication
  • Appointment reminders and notifications
  • Masked phone numbers and dynamic call centers
  • Automated surveys
Voice APIs
Certified B Corporation

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  • BetterWorld Technology Named Top IT Services Company 2020 by Clutch

    BetterWorld Technology Named Top IT Services Company 2020 by Clutch

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    Finishing off 2020

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