BetterWorld Mission Critical Guide Series, Part 4: Unified Communications as a Service

August 23, 2020

Unified Communications as a Service: (UCaaS) Get Ahead of the Revolution

We’re in the middle of a digital revolution. Businesses everywhere are looking for opportunities to digitize their technologies in an effort to modernize their back-end processes, reduce costs, and drive profits.

According to one study, at least 89 percent of enterprises now have plans to adopt, or have already adopted a digital-first business strategy. Services, financial services, and healthcare are the top industries embracing digital transformation.

One of the top areas of focus for companies going through digital transformation is improving their businesses' phone systems. A growing number of companies are migrating away from traditional, legacy telephony systems in favor of modern IP-based unified communications (UC) systems, driven by VoIP.

It should be noted this trend is about much more than simply swapping hardware for software. UC represents a fundamental shift in the way businesses collaborate and exchange information. It brings teams much closer together, giving them a platform for working together and communicating in real-time.

The results can be astounding when seen in action. Take a look at any agile company today, with almost certainty, a UC is being used.

Unified Communications becoming a must for the Post-COVID-19 environment

On a broad scale, remote working aligns with an ongoing digital transformation shift seen across all industries today. Across the board, legacy communications systems are being steadily replaced with digital, cloud-based alternatives that are highly flexible, cost-effective, and easy to deploy.

By deploying a technology like UCaaS, companies enable their employees to work from any location without having to rely on third-party communications applications.

This article is part of a series. Click below for more content.

Posted in: IT Management Remote Work Unified Communications


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