In-Depth Focus on Tools and Trends in IT & Communications

BetterBlog

  • Mainstream vs. Boutique Tech Providers

      When it comes to providing technology solutions, mainstream providers may seem like the only options available for your nonprofit or business. Because both companies and organizations alike rely on Internet and telecommunications to function, they can feel trapped with their providers due to long-term contracts or lack of choices. If your company or nonprofit is being taken advantage of by a mainstream provider, it can feel like you have no other options, but not all hope is lost. Take a look at the differences between boutique and mainstream providers and why boutique providers such as BetterWorld Telecom can save you from switching from one expensive mainstream provider to the next. ...
  • Phone Etiquette Mistakes with Customers

    Just as businesses strive to make great first impressions in person, first impressions over the phone are just as crucial. When customers call in for assistance with a service or to voice a complaint, companies need to be ready to handle all situations appropriately. Employees answering customer calls should be trained to avoid some of these frequent customer service mistakes. Please note the top 3 errors. ...
  • Using Tech at Work to Be More Sustainable

    Image courtesy of Pixabay As a certified B Corporation, it’s important to us as an organization to continue to find new and innovative ways to improve. Being a sustainable organization means continuing to lessen our environmental impact while still providing meaningful and useful services. How can you make a difference in your office?...
  • How Cloud Services Can Improve Business

    Cloud services and the ever-changing world of Internet technology has transformed the way companies all across the globe conduct business. The ability to share information with coworkers, customers and other businesses has become simpler and more accessible when cloud systems are put into place. A myriad of industries and business models are able to take advantage of these services and are changing the way businesses can operate in a number of ways. So how would cloud services be advantageous for companies that aren’t already using them? How can the cloud create seamless information sharing both internally and externally? Here are a few other ways in which cloud services can make things much smoother for businesses who take full advantage of them. ...
  • VoIP vs PBX

    With the rapid growth and improvement of technology, companies are changing the way they do business by updating communication methods. Computers, handheld devices and even “work phones” are evolving to add to business and nonprofit growth. Private Branch Exchanges (PBX) are the traditional phone systems used by many workplaces around the world. Traditional landlines are easy to understand and have a number of helpful functions. Voice over Internet Protocol (VoIP) systems have many of the same functions as landlines, but operate through the internet and are able to take communicating to the next level. In order to figure out which is best suited for a business, take a look at some of the major pros and cons associated with each option. ...
  • Your Professional New Year’s Resolutions

    Personal New Year’s resolutions such as eating healthier or getting more exercise aren’t the only type you and your employees can make this year. In fact, professional development can soar when goals have an action plan. 2017 can be your best year yet with these tips for making use of the new year’s fresh start. ...
  • 3 Telecom Trends Coming to 2017

    2017 is so close we can almost feel it, and with the new year comes changes for businesses in every industry. What food trends will be on people’s plates this year? What fashion trends will take the world by storm? What will be the next big development in technology? Even the telecom industry will have big trends in the new year! Check out these three telecom trends that are predicted to be an important part of 2017 and will change the industry’s future. ...
  • Office Decor: How to Foster Productivity without Stifling Creativity

    When it comes to office decor, it can be hard to keep your employees focused while simultaneously fostering creativity. Many difficult questions arise when it comes to selecting an office setup and decor. Should it be open concept? Should the walls be brightly colored or neutral? All of the decisions you make combine to set the tone for how productive and creative your employees will be, and that’s a lot of pressure! Take a look at these tips for fostering productivity without eliminating the space for creativity to bloom. ...
  • Best Office Apps

    Technology in the workplace can help you and your team be more efficient during the workweek. This can help with productivity and even improve your bottom line (see more ways to increase office productivity here). When it comes to tech options, new apps are continuing to pop up every day. The biggest benefit of using apps in the office is that they are typically free or fairly priced. This makes this an easy way to implement technology without overspending. Take a look at the best apps for the office and how each one can help improve your workflow. ...
  • Business Tips Before the New Year:

    Getting Your Organization Ready for 2017 No matter how 2016 treated your business or nonprofit, the best part about the new year is a fresh start. Whatever struggles you may have encountered, 2017 can be your time to turn up the heat and start working on your business’ challenges and turning things around. However, you can’t just expect 2017 to bring the changes you desire; you first must properly prepare. Use these tips this December to make sure your company is truly ready to bring in the new year. ...
  • Ways Businesses Can Participate in the Giving Season

    The giving season isn’t just a time for individuals to give back to their communities. Businesses and nonprofits can get involved together for the greater good as well, all while helping to foster company-wide health and happiness. Take a look at some great ways to participate in the giving season with your business or nonprofit this year! ...
  • Monitoring Remote Workers’ Overtime

    With a new federal overtime law coming into effect on December 1, some are worried that the new way of doing things may reduce telecommuting options. However, even with the new law in place, the many benefits of “Why You Should say’Yes’ to Employee Telecommuting” as detailed in another Betterblog, are still clear. If you are concerned with how to monitor the overtime of a remote employee who was previously exempt, use these tips to continue to allow workers to telecommute. ...
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