In-Depth Focus on Tools and Trends in IT & Communications

BetterBlog

  • How Does the Cloud Work for Remote Employees?

    For all the things it makes possible, cloud technology doesn’t come without hurdles. For an example, look no further than remote workers simultaneously being productive and feeling isolated from their colleagues. While working from home satisfies many remote employees, it can also make them feel disconnected from their teams....
  • 8 Ways to Manage Your Team While Social Distancing

    The Covid-19 virus has disrupted and rearranged the workplace with breathtaking speed. In the span of a week, organizations across every sector have sent millions of employees home to work remotely. Without warning — and in many cases, without preparation of any kind — managers have been thrust into the position of leading virtual teams, many for the first time....
  • How to Secure Your Remote Access Tools Against Cyberattacks

    There’s a lot to love about remote access tools. Gone are the long, winding support calls, and the need for on-site troubleshooting is largely a thing of the past. Don’t Make It Easy for Cybercriminals to Gain Access Yes, everyone loves remote access tools. Including cybercriminals. You might not think you need to worry about a cyberattack on your company—but you’d be wrong....
  • Securing Your Remote Workforce in Time of Emergency

    Remote work has been gaining popularity across businesses of all sizes. It provides flexibility to colleagues and opens up companies to a workforce without limits to city, state, or even country. While the ability to work remote offers convenience for staff and a nice perk to provide prospects with, there are times when your staff will need to work remotely out of necessity....
  • BetterWork Today for a BetterWorld Tomorrow

    As the coronavirus pandemic continues to evolve, one theme that has quickly risen to the top is that of remote and flexible work. BetterWorld conducted a six-month study over ten years ago with a team from the Bainbridge Graduate Institute outside Seattle and the conclusions of the report were resounding and unanimous....
  • The BetterWorld Podcast Launches

    This week BetterWorld takes another big step forward, launching our BetterWorld Podcast Series, now available via the News and Resources section of the BetterWorld Technology website. Hosted by Matt Bauer, the BetterWorld Podcast is a bi-weekly journey into the world of managed services, cyber security, communications, other aspects related to the mission critical infrastructure for small and medium businesses and organizations....
  • Ransomware may have cost the US more than $7.5 billion in 2019

    It was another big year for ransomware, the extremely profitable style of cyberattack in which computer systems and data are taken over by hackers and held hostage until the victim hands over a payoff. In 2019, these attacks wreaked havoc around the globe, earned criminals vast sums, and even occasionally provided a weapon for government hackers....
  • 5 Benefits of Hiring a Managed IT Services Provider

    The increasingly competitive business landscape demands that businesses evolve rapidly to stay relevant to their customers. They must understand their customers better, innovate faster than ever before, and deliver consistently superior value to them. All of this can be possible only when the businesses are able to focus on customer satisfaction, innovation, product development, and other mission-critical activities without stretching their resources too thin on non-core activities....
  • Why a Communication Audit Is Worth the Hassle

    In business, audits tend to represent both a short-term hassle and a chance at positive long-term change. But many organizations may not be aware of the value a communication audit can provide. Defined by content and PR firm Ragan as a tool to “uncover glaring weaknesses” in company communications, an audit can be particularly effective when moving tools to the cloud is the right step....
  • Fixed Vs. Non-Fixed VoIP Phone Numbers – Everything You Need To Know

    The difference between fixed and non-fixed VoIP numbers isn’t particularly complex, though it may not be readily apparent to someone who doesn’t fully understand what VoIP is to begin with. In short, fixed VoIP numbers are associated with an account holder’s physical address while non-fixed VoIP numbers aren’t fixed to any specific address....
  • Quick-Start User Guide for Polycom Phones

    Polycom phones are one of the most commonly-used communication tools for businesses, and it’s no surprise — they are versatile, reliable, and have a wide variety of options available. They’re a great option for use with hosted VoIP or SIP solutions in conference rooms, at employees’ desks, and in call centers....
  • How Employee Mobility is Improving the Customer Experience

    When it comes to customer service, quality and convenience have become baseline expectations. According to PwC, nearly 80 percent of American consumers say speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. The report also found employees are not meeting customers’ expectations, stating only 38 percent of U....
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