In-Depth Focus on Tools and Trends in IT & Communications

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  • Ransomware may have cost the US more than $7.5 billion in 2019

    It was another big year for ransomware, the extremely profitable style of cyberattack in which computer systems and data are taken over by hackers and held hostage until the victim hands over a payoff. In 2019, these attacks wreaked havoc around the globe, earned criminals vast sums, and even occasionally provided a weapon for government hackers....
  • 5 Benefits of Hiring a Managed IT Services Provider

    The increasingly competitive business landscape demands that businesses evolve rapidly to stay relevant to their customers. They must understand their customers better, innovate faster than ever before, and deliver consistently superior value to them. All of this can be possible only when the businesses are able to focus on customer satisfaction, innovation, product development, and other mission-critical activities without stretching their resources too thin on non-core activities....
  • Why a Communication Audit Is Worth the Hassle

    In business, audits tend to represent both a short-term hassle and a chance at positive long-term change. But many organizations may not be aware of the value a communication audit can provide. Defined by content and PR firm Ragan as a tool to “uncover glaring weaknesses” in company communications, an audit can be particularly effective when moving tools to the cloud is the right step....
  • Fixed Vs. Non-Fixed VoIP Phone Numbers – Everything You Need To Know

    The difference between fixed and non-fixed VoIP numbers isn’t particularly complex, though it may not be readily apparent to someone who doesn’t fully understand what VoIP is to begin with. In short, fixed VoIP numbers are associated with an account holder’s physical address while non-fixed VoIP numbers aren’t fixed to any specific address....
  • Quick-Start User Guide for Polycom Phones

    Polycom phones are one of the most commonly-used communication tools for businesses, and it’s no surprise — they are versatile, reliable, and have a wide variety of options available. They’re a great option for use with hosted VoIP or SIP solutions in conference rooms, at employees’ desks, and in call centers....
  • How Employee Mobility is Improving the Customer Experience

    When it comes to customer service, quality and convenience have become baseline expectations. According to PwC, nearly 80 percent of American consumers say speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. The report also found employees are not meeting customers’ expectations, stating only 38 percent of U....
  • Single Source Solutions: How Managed Services Providers Save Time, Money & Headaches

    The benefits of managed services are well-established— the more you can outsource your core IT and communications needs, the more you can focus on growing your business. And in organizations with internal IT teams, the ability to free up those teams to focus on high-value differentiators is becoming vital to establishing competitive advantage....
  • 10 Reasons Businesses Are Switching To UC Cloud Services

    Cloud unified communications (UC) adoption is exploding, with experts predicting that the number of cloud-based UC platforms could jump from 15 percent in 2018 to 50 percent as soon as 2020. The market has been gradually shifting to adopt cloud services for several years now, but recently businesses have been making the switch in greater numbers....
  • How to Go Green and Mean It: Advanced Strategies for Making Your Business Green in 2019

    Updated on May 7th, 2019 You’ve already replaced your light bulbs, turned off your computer, and have even offered public transportation incentives to your employees. Your company is no stranger to going green, but you’re ready to take sustainability to the next level with more long-term, bigger investments. The upfront work to kick-off a larger sustainability strategy may be more substantial, but so is the payoff for both your business and the environment....
  • Unified Communications Trends for 2019: What To Know About UC This Year

    Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications. Today, the golden standard is Unified Communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into a centralized, cohesive platform....
  • How AI and IoT Are Impacting Business Communications

    The global communications landscape is changing significantly, with the internet of things (IoT) and artificial intelligence (AI) both growing at remarkable rates. If you’re not already familiar, IoT stands for “Internet of Things” and is the industry term for this era’s “smart” devices including smart phones, appliances, cars, and other items we use every day....
  • Cutting Your Phone Bill Costs

    Image courtesy of Pixabay Whether you’re a small startup or a colossal business with many years under your belt, you’re always searching for ways to save money. If there is a method for pinching some pennies, we bet you’ve tried it. One of the easiest places to save a few bucks is with your phone bill. All it takes is a few small changes to drastically alter your phone bill. No more gasping in shock when you see your bill every month!  ...
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