# BetterWorld Technology

> BetterWorld Technology is a managed IT services provider serving organizations across the United States, with managed IT, cybersecurity, cloud infrastructure, and governance, risk, and compliance services. Founded in 2006 and a Certified B Corporation since 2014, it supports more than 300 organizations across 41 states, including healthcare, financial services, nonprofits, manufacturing, legal, and public-sector organizations.

BetterWorld Technology positions its work around proactive operations, security, cost governance, and partnership. Its cloud practice spans Azure, AWS, and Google Cloud; its cybersecurity services include assessment, monitoring, detection, and response. The supplied company content states it holds SOC 2 Type 2 accreditation.

## Company

### [About BetterWorld Technology](https://www.betterworldtechnology.com/about)

Founded in 2006, BetterWorld Technology is a managed IT provider and Certified B Corporation since 2014. The company says it serves more than 300 organizations across 41 states, including healthcare, financial services, nonprofits, manufacturing, legal, and public-sector organizations. Its stated approach combines technology operations, security, and client support.

- Certified B Corporation since 2014.
- Serves more than 300 organizations across 41 states.
- The company states that it holds SOC 2 Type 2 accreditation.

### [Leadership and Ownership](https://www.betterworldtechnology.com/about/leadership)

BetterWorld Technology is a portfolio company of Azafran Capital Partners, a private investment and operating firm led by founder and CEO James F. Kenefick. The company characterizes itself as independently owned and founder-led. Azafran's portfolio spans technology ventures in areas including AI, cybersecurity, cloud infrastructure, legal technology, and telecommunications.

- James F. Kenefick is identified as founder and CEO.
- Azafran Capital Partners operates nine portfolio companies, according to the supplied page content.
- The company says its private ownership means it answers to clients and its values.

### [Awards and Recognition](https://www.betterworldtechnology.com/awards-and-recognition)

BetterWorld Technology reports recognition from Newsweek, CRN, Real Leaders, and other organizations, as well as Certified B Corporation status and SOC 2 Type 2 accreditation. Its page frames recognition as based on client outcomes, peer validation, and independent verification. The company states its SOC 2 Type 2 report is available under NDA.

- The company reports recognition including CRN MSP 500 and Real Leaders Top Impact Company.
- Certified B Corporation since 2014.
- SOC 2 Type 2 report available under NDA, according to the page.

### [Careers](https://www.betterworldtechnology.com/careers)

BetterWorld Technology recruits for technical and client-facing roles supporting IT operations, cybersecurity, cloud, and governance, risk, and compliance. The company describes its workplace as remote-first, mission-driven, and focused on training, certifications, mentorship, and career development. Its supplied openings include AI Engineer, GRC Analyst, Cybersecurity Analyst, Service Desk Engineer, and Senior Systems Engineer.

- Listed roles include AI Engineer, Enterprise Architect, GRC Analyst, vCIO, and IT Project Manager.
- Benefits described include health coverage, retirement planning, remote flexibility, professional development, and paid time off.
- The company says it serves more than 300 organizations nationwide.

## Managed IT Services

### [Co-Managed IT Services](https://www.betterworldtechnology.com/managed-it/co-managed-it/)

Co-managed IT supplements an organization's internal IT team rather than replacing it. BetterWorld Technology identifies after-hours and overflow coverage, security operations, Tier 2 and Tier 3 escalation, project staffing, tool management, and documentation improvement as areas of support. Coverage can include evenings, weekends, and holidays.

- Service scope can include security operations and specialized expertise an internal team may not staff.
- Project staffing and capacity support are included among the described capabilities.
- The company positions the model as collaboration with defined scope and boundaries.

### [Network Administration](https://www.betterworldtechnology.com/managed-it/network-administration)

Network administration includes proactive monitoring and management of switches, routers, firewalls, and wireless infrastructure. BetterWorld Technology describes configuration documentation and version control, change management, firmware and patch management, firewall policy review, and performance optimization. Monitoring can alert on latency, packet loss, interface errors, and capacity thresholds.

- Network device configurations are documented, version-controlled, and backed up, according to the page.
- Firewall rules are reviewed, optimized, and documented; unused rules are removed.
- Wireless work can include access point deployment, channel optimization, and guest network segmentation.

## Cybersecurity

### [Cybersecurity Services](https://www.betterworldtechnology.com/cybersecurity)

BetterWorld Technology's cybersecurity program combines risk assessment, security controls, continuous monitoring, detection, and incident response. Its listed capabilities include endpoint detection and response, dark web monitoring, penetration testing, vulnerability management, vCISO services, and security operations. The company describes an approach that begins by establishing security posture and identifying framework gaps before prioritizing remediation.

- The listed delivery stages are assess and baseline; layer and harden; monitor, detect, and respond.
- The page identifies SOC 2 Type 2 accreditation and certified vCISO leadership.
- Listed capabilities include incident response, penetration testing, and Zero Trust architecture.

### [Endpoint Detection and Response](https://www.betterworldtechnology.com/cybersecurity/endpoint-detection-response)

Managed endpoint detection and response (EDR) is intended to identify malicious behavior that traditional antivirus may miss. BetterWorld Technology says it deploys and configures CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint, then tunes detection policies and has security engineers review alerts. The service also includes threat hunting, isolation and containment, investigation, and endpoint forensics.

- The page names CrowdStrike, SentinelOne, and Microsoft Defender for Endpoint as supported platforms.
- Alert review is performed by security engineers, according to the service description.
- Capabilities include threat hunting, automated isolation, and incident investigation.

### [Dark Web Monitoring](https://www.betterworldtechnology.com/cybersecurity/dark-web-monitoring)

Dark web monitoring searches marketplaces, paste sites, and criminal forums for exposed organizational credentials, data, and brand impersonation. BetterWorld Technology describes continuous monitoring of email domains and executive or key-personnel credentials, with alerts and remediation guidance. Lookalike domains registered to impersonate an organization are also within the stated scope.

- Monitoring includes organizational email domains and compromised credentials.
- Executive monitoring addresses exposure that could support spear phishing or business email compromise.
- Brand and domain impersonation detection is listed as a capability.

### [Cyber Risk Assessment](https://www.betterworldtechnology.com/cybersecurity/cyber-risk-assessment)

A cyber risk assessment maps an organization's attack surface, identifies vulnerabilities, reviews identity and access controls, and evaluates security-control gaps. BetterWorld Technology describes authenticated vulnerability scanning across endpoints, servers, and network infrastructure, with findings correlated to threat intelligence. The resulting work includes risk ratings and a prioritized remediation roadmap aligned to NIST CSF, CIS Controls, or an applicable compliance framework.

- Assessment scope can include internet-facing assets, shadow IT, and exposed services.
- Identity review can include privileged accounts, MFA coverage, service accounts, and Active Directory.
- The page identifies executive and technical deliverables and remediation support.

### [Cyber Insurance Readiness](https://www.betterworldtechnology.com/cybersecurity/cyber-insurance-readiness)

Cyber insurance readiness work focuses on implementing technical controls required by underwriters, preparing accurate insurance applications, and maintaining security posture. BetterWorld Technology positions the service as support for organizations seeking coverage and competitive premiums. The supplied page does not specify particular insurer requirements or a fixed readiness checklist.

- The service covers technical controls, insurance application preparation, and ongoing security posture.
- No specific insurer, policy, or premium amount is identified in the supplied content.

## Cloud Services

### [Cloud Services](https://www.betterworldtechnology.com/cloud-services)

BetterWorld Technology designs, migrates, and manages cloud environments across Microsoft Azure, AWS, and Google Cloud. Its delivery framework assesses infrastructure and application dependencies, plans architecture before migration, executes workloads in sequenced waves with rollback procedures, and continues with cost optimization, security posture management, and performance tuning after migration. The company describes its strategy as vendor-neutral.

- Named platforms include Azure, AWS, and Google Cloud.
- The described lifecycle includes assessment and architecture, migration and modernization, then operations and optimization.
- Cloud services include cloud storage, private cloud, IaaS, and Azure Virtual Desktop.

### [Microsoft Azure Services](https://www.betterworldtechnology.com/cloud-services/azure)

Azure services span landing-zone architecture, infrastructure management, security and governance, cost optimization, migration, and platform and database services. BetterWorld Technology describes hub-and-spoke topology, subscription governance, naming conventions, virtual machine and network management, and continuous security posture work. Migration planning can use Azure Migrate and include performance validation and minimized downtime.

- Architecture examples include landing zones, hub-spoke topology, and subscription governance.
- Security capabilities include Azure Policy, Defender for Cloud, and role-based access control configuration.
- Cost controls include resource tagging, budget alerts, reservation recommendations, and right-sizing analysis.

### [Amazon Web Services (AWS)](https://www.betterworldtechnology.com/cloud-services/aws)

AWS management covers architecture and design, EC2 and infrastructure, security, cost optimization, databases, and migration. BetterWorld Technology describes VPC design, account structure, IAM policies, and security baselines aligned to AWS Well-Architected Framework standards. Ongoing operations can include monitoring and patching infrastructure, managing Security Hub and GuardDuty, auditing IAM permissions, and reviewing spend monthly.

- Named AWS services include EC2, Auto Scaling, ELB, RDS, Aurora, DynamoDB, and ElastiCache.
- Security management can include Security Hub, GuardDuty, Config, and CloudTrail.
- Cost work includes resource tagging, budget alerts, Savings Plans, and Reserved Instance analysis.

### [Google Cloud Platform (GCP)](https://www.betterworldtechnology.com/cloud-services/google-cloud)

Google Cloud Platform services include architecture, BigQuery and analytics, Google Kubernetes Engine, security, cost optimization, and migration. BetterWorld Technology describes project and VPC design, IAM policies, and organization-policy constraints, as well as managed data and Kubernetes environments. Security capabilities include Security Command Center, Cloud Armor, VPC Service Controls, and IAM policy audits.

- BigQuery support includes access controls, cost controls, and performance optimization.
- GKE management can include node-pool sizing, autoscaling, and cluster security policies.
- Cost practices include resource labeling, budget alerts, and Committed Use Discount analysis.

### [Infrastructure as a Service (IaaS)](https://www.betterworldtechnology.com/cloud-services/iaas)

Infrastructure as a Service provides managed compute, virtual networking, storage, and virtualization without the capital investment of owning physical infrastructure. BetterWorld Technology describes virtual machines across Azure, AWS, Google Cloud, or private cloud, alongside network and storage management. Services also include workload migration and monitoring for performance, availability, and security events.

- Supported virtualization environments named include VMware, Hyper-V, and Nutanix.
- Storage options include block, object, and file storage.
- Monitoring includes real-time alerting and escalation of performance, availability, and security events.

### [Cloud Migration Services](https://www.betterworldtechnology.com/cloud-services/cloud-migration)

Cloud migration begins with application inventory, dependency mapping, and workload classification so candidates can be ranked by complexity, business value, and risk. BetterWorld Technology plans migration waves by dependency group and documents and tests cutover and rollback procedures before workloads move. Migration options include rehosting, re-platforming, application modernization, and database migration, followed by optimization.

- Named migration tools include Azure Migrate, AWS Server Migration Service, and Carbonite Migrate.
- Database migration options include AWS DMS, Azure Database Migration Service, and native replication.
- The process is assessment-first, with documented rollback procedures.

### [Cloud Security](https://www.betterworldtechnology.com/cloud-services/cloud-security)

Cloud security management addresses configuration, identity, threat detection, policy enforcement, and compliance evidence across Azure, AWS, and Google Cloud. BetterWorld Technology describes continuous posture assessment against CIS benchmarks, NIST, and compliance frameworks, with misconfigurations identified for remediation. Provider tools named include AWS GuardDuty, Microsoft Defender for Cloud, and Google Cloud Security Command Center.

- Policy enforcement can use Azure Policy, AWS Service Control Policies, and Google Cloud Organization Policies.
- Identity work includes auditing over-permission and configuring privileged identity management.
- Compliance documentation can support HIPAA, SOC 2, PCI DSS, and CMMC requirements.

### [Cloud Storage Solutions](https://www.betterworldtechnology.com/cloud-services/cloud-storage)

Cloud storage management spans Azure, AWS, and Google Cloud, with access controls, encryption, lifecycle policies, and cost governance. Object storage examples include Azure Blob Storage, AWS S3, and Google Cloud Storage; the described baseline disables public access and configures encryption and versioning. The service also covers file storage, backup targets, immutable storage, and lifecycle tiering for infrequently accessed data.

- File storage examples include Azure Files, AWS EFS, and cloud NAS for SMB or NFS access.
- Backup storage can use immutable storage for ransomware protection.
- Lifecycle tiers named include Azure Cool/Archive, S3 Glacier, and Google Cloud Nearline/Coldline.

### [Private Cloud Solutions](https://www.betterworldtechnology.com/cloud-services/private-cloud)

Private cloud is presented for workloads with compliance, performance, or data-sovereignty needs. BetterWorld Technology designs and manages dedicated environments on-premises or through data-center partners, including VMware, hyperconverged infrastructure, and OpenStack or Kubernetes options. Hybrid connections to Azure, AWS, or Google Cloud can use ExpressRoute or Direct Connect.

- VMware private cloud examples include vSphere, vSAN, and NSX.
- Compliance-oriented architecture can address HIPAA, PCI DSS, SOC 2, and CMMC requirements.
- The page identifies hybrid-cloud connectivity and workload portability as capabilities.

### [Azure Virtual Desktop (AVD)](https://www.betterworldtechnology.com/cloud-services/azure-virtual-desktop)

Azure Virtual Desktop delivers Windows desktops and applications from Azure, allowing users to connect from different devices while data remains centralized in the cloud. BetterWorld Technology's service includes host-pool design, session-host sizing, FSLogix profiles, network topology, image management, performance monitoring, and migration. Security configuration can include Conditional Access, hardened session hosts, screen-capture protection, copy-and-paste restrictions, and Defender for Endpoint.

- The page identifies Nerdio Manager for MSPs for autoscaling, cost optimization, and management.
- Image management can use Azure Image Builder and Nerdio.
- The supplied page states that Nerdio management reduces operating costs by 40 to 60 percent versus manual management.

### [SaaS & Microsoft 365 Backup](https://www.betterworldtechnology.com/cloud-services/saas-m365-backup)

Microsoft 365 and SaaS backup protects data beyond Microsoft's native retention policies, including Exchange Online, SharePoint, OneDrive, and Teams. BetterWorld Technology describes continuous backups and granular point-in-time restoration for individual items, mailboxes, sites, files, channels, messages, and meeting recordings. Backup data can be held in immutable storage to protect against ransomware.

- Exchange recovery can cover individual items, mailboxes, or a full tenant.
- SharePoint and OneDrive backups include version history, according to the page.
- Teams recovery is described at channel or message level, beyond Microsoft's 30-day recycle bin.

### [Data Center Hosting](https://www.betterworldtechnology.com/cloud-services/data-center-hosting)

Data-center hosting is provided through partner facilities described as SOC 2-certified. Services include colocation, managed hosting, network connectivity, hybrid-cloud connectivity, physical security, and backup and disaster recovery hosting. Colocation includes rack space, power, and cooling; managed hosting can add remote hands, hardware maintenance, operating-system patching, and infrastructure monitoring.

- Partner facilities are described as carrier-neutral and offer multiple ISP options.
- Direct cloud connections named include Azure ExpressRoute, AWS Direct Connect, and Google Cloud Interconnect.
- Physical security measures listed include biometric access, 24/7 on-site security, video surveillance, and visitor management.

### [FinOps & Cloud Cost Optimization](https://www.betterworldtechnology.com/cloud-services/finops-cloud-cost-optimization)

FinOps services establish visibility and governance over cloud spending across AWS, Azure, and Google Cloud. BetterWorld Technology describes resource inventory and cost attribution by workload, department, and application, followed by identification of idle, orphaned, oversized, or unowned resources. Ongoing practices include commitment analysis, tagging policies, budget alerts, spending limits, forecasting, and cost allocation.

- Commitment analysis covers Azure Reserved Instances, AWS Savings Plans, and Google Cloud Committed Use Discounts.
- The page states typical savings of 15 to 25 percent in the first 90 days from waste elimination.
- The page also advertises 20-30% cloud cost reduction, typically in 30 days; these figures are presented as service claims.

## Contact and Support

### [Contact](https://www.betterworldtechnology.com/contact)

BetterWorld Technology routes inquiries about managed IT, cybersecurity, cloud, enterprise IT, governance, risk, and compliance, and IT consulting to relevant departments. The contact page invites organizations evaluating services or seeking a security assessment to start a conversation with the appropriate team. The supplied content includes a general inquiry route but no direct phone number.

- Listed contact areas include Cloud and Infrastructure, Cybersecurity, Enterprise IT, GRC and Compliance, IT Consulting, and Managed IT.
- The page identifies vCISO and vCIO advisory as service areas.

### [Book a Meeting](https://www.betterworldtechnology.com/book-a-meeting)

The meeting page offers a 15-minute discovery call with a BetterWorld Technology advisor about managed IT, cybersecurity, or compliance needs. It also lists alternative contact routes: phone, contact form, and email. The supplied content says contact-form inquiries receive an advisor response within one business hour and names wecare@betterworldtech.com as the email address.

- Discovery call duration: 15 minutes.
- Email: wecare@betterworldtech.com.
- The page states that a contact-form advisor responds within one business hour.

### [Customer Portal](https://www.betterworldtechnology.com/customer-portal)

The customer portal is a central access point for account management, billing, support requests, remote support, and Microsoft 365 administration and security. Customers can use the support ticket option for non-urgent issues and contact the service desk by phone for outages, blocked work, or security concerns. The page advises including the issue's start time, affected users, and error messages to help resolution.

- The page gives (866) 583-8122 for urgent issues.
- Portal resources include billing, BetterVoice, support tickets, remote support, and SLA information.
- Microsoft 365 admin and security resources are listed.

### [BetterWorld Technology Remote Support Software](https://www.betterworldtechnology.com/gethelp)

The supplied page content contains only viewport metadata and no substantive remote-support instructions or access details.

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