• How To Maintain Secure Communications

    In late 2016, smartphone seller BLU announced a large security breach that affected many of its users' supposedly secure communications. In total, the company claims that the threat associated with a “Wireless Update” third-party application affected 120,000 devices. The application, which is intended to update the operating system on devices, was instead harvesting text messages, call logs, and contacts without authorization....
  • Get The Most Out Of Your Business Phone System

    We’re in the middle of a digital transformation revolution. Businesses everywhere are looking for opportunities to digitize their technologies, in an effort to modernize their backend processes, reduce costs, and drive profits. According to one study, at least 89 percent of enterprises now have plans to adopt, or have already adopted, a digital-first business strategy....
  • Tips for Cloud Adoption During & After COVID-19

    Cloud adoption and migration continues to be a top trend in the enterprise space, with global revenue expected to reach $411 billion by the end of 2020. Companies across all vertical markets are abandoning legacy technologies in favor cloud-based infrastructure, platforms, software, and functions. This is particularly true during the COVID-19 pandemic, as businesses are seeking remote work-friendly solutions....
  • Empower Your Business With The Right Phone System

    What To Look For In Small Business Phones Small business owners often want to know why they should upgrade their phone systems. People ask: “Isn’t our tried and trusted landline connection good enough to handle incoming calls?” Simply put, the answer is no—it’s not good enough anymore. The truth is that the communications landscape has changed significantly in recent years, with the customer experience (CX) emerging as a major business driver....
  • Your Small Business Has Big Goals

    4 Must Haves For Small Business Phone Systems Small businesses have the same needs as big businesses in many ways; regardless of business size, requirements to provide stellar customer service, ensure that mobile and remote workers can stay connected, and enable efficient productivity to deliver on business goals remain constant....
  • Cybersecurity Trends To Monitor In 2020

    Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. Voice, video, mobility, and workforce productivity apps are all making their way into the enterprise arena, and changing the way companies operate. But this brings new challenges for cybersecurity. While it’s great to see digital transformation picking up steam, it’s becoming problematic from a cybersecurity perspective....
  • How To Leverage DaaS While Working From Home

    As the effects of the COVID-19 pandemic continue to unfold, it becomes clearer why having viable remote working solutions are critical to ongoing business success. Global pandemics aside, offering remote working solutions that employees can use to work from home or while traveling also allows your business operations to run smoothly while also offering increased flexibility for staff....
  • 10 Reasons Businesses Are Switching To UC Cloud Services

    Cloud unified communications (UC) adoption is exploding, with experts predicting that the number of cloud-based UC platforms could jump from 15 percent in 2018 to 50 percent as soon as 2020. The market has been gradually shifting to adopt cloud services for several years now, but recently businesses have been making the switch in greater numbers....
  • What is UCaaS (Unified Communications as a Service)?

    Business cloud usage has exploded in recent years, with 77 percent of enterprises now storing at least one application, or a portion of their computing infrastructure, in the cloud. This trend is bound to continue accelerating. Related: 10 Reasons Businesses Are Switching To UCaaS One of the most popular ways that companies are leveraging the cloud today is with Unified Communications as a Service (UCaaS)....
  • What is Desktop as a Service (DaaS)?

    Desktop as a Service (DaaS) is a cloud computing offering that enables businesses to deliver cloud-hosted virtual desktops to any device, from anywhere. DaaS solutions provide complete hosted desktops for applications and email securely delivered over the web. They’re simple to buy and easy to manage, with no software for IT to maintain....
  • Setting up Microsoft Teams in 4 Easy Steps

    Teams is an excellent platform for supporting remote workers. It gives users multiple methods for communicating one-on-one, in private workgroups, for conducting real-time meetings, and collaborating on shared documents. It also supports communication with external business partners and clients. If you are already using Office 365, there’s a good chance you are already licensed for Teams....
  • How Does the Cloud Work for Remote Employees?

    For all the things it makes possible, cloud technology doesn’t come without hurdles. For an example, look no further than remote workers simultaneously being productive and feeling isolated from their colleagues. While working from home satisfies many remote employees, it can also make them feel disconnected from their teams. Finding a balance between productivity and connection may not sound easy on paper — but with the right approach and the right tools, the challenge becomes a lot more manageable....
  • 8 Ways to Manage Your Team While Social Distancing

    The Covid-19 virus has disrupted and rearranged the workplace with breathtaking speed. In the span of a week, organizations across every sector have sent millions of employees home to work remotely. Without warning — and in many cases, without preparation of any kind — managers have been thrust into the position of leading virtual teams, many for the first time....
  • How to Secure Your Remote Access Tools Against Cyberattacks

    There’s a lot to love about remote access tools. Gone are the long, winding support calls, and the need for on-site troubleshooting is largely a thing of the past. Don’t Make It Easy for Cybercriminals to Gain Access Yes, everyone loves remote access tools. Including cybercriminals. You might not think you need to worry about a cyberattack on your company—but you’d be wrong....
  • BetterWork Today for a BetterWorld Tomorrow

    As the coronavirus pandemic continues to evolve, one theme that has quickly risen to the top is that of remote and flexible work. BetterWorld conducted a six-month study over ten years ago with a team from the Bainbridge Graduate Institute outside Seattle and the conclusions of the report were resounding and unanimous....
  • The BetterWorld Podcast Launches

    This week BetterWorld takes another big step forward, launching our BetterWorld Podcast Series, now available via the News and Resources section of the BetterWorld Technology website. Hosted by Matt Bauer, the BetterWorld Podcast is a bi-weekly journey into the world of managed services, cyber security, communications, other aspects related to the mission critical infrastructure for small and medium businesses and organizations....
  • Ransomware may have cost the US more than $7.5 billion in 2019

    It was another big year for ransomware, the extremely profitable style of cyberattack in which computer systems and data are taken over by hackers and held hostage until the victim hands over a payoff. In 2019, these attacks wreaked havoc around the globe, earned criminals vast sums, and even occasionally provided a weapon for government hackers....
  • 5 Benefits of Hiring a Managed IT Services Provider

    The increasingly competitive business landscape demands that businesses evolve rapidly to stay relevant to their customers. They must understand their customers better, innovate faster than ever before, and deliver consistently superior value to them. All of this can be possible only when the businesses are able to focus on customer satisfaction, innovation, product development, and other mission-critical activities without stretching their resources too thin on non-core activities....
  • Why a Communication Audit Is Worth the Hassle

    In business, audits tend to represent both a short-term hassle and a chance at positive long-term change. But many organizations may not be aware of the value a communication audit can provide. Defined by content and PR firm Ragan as a tool to “uncover glaring weaknesses” in company communications, an audit can be particularly effective when moving tools to the cloud is the right step....
  • Fixed Vs. Non-Fixed VoIP Phone Numbers – Everything You Need To Know

    The difference between fixed and non-fixed VoIP numbers isn’t particularly complex, though it may not be readily apparent to someone who doesn’t fully understand what VoIP is to begin with. In short, fixed VoIP numbers are associated with an account holder’s physical address while non-fixed VoIP numbers aren’t fixed to any specific address....
  • Quick-Start User Guide for Polycom Phones

    Polycom phones are one of the most commonly-used communication tools for businesses, and it’s no surprise — they are versatile, reliable, and have a wide variety of options available. They’re a great option for use with hosted VoIP or SIP solutions in conference rooms, at employees' desks, and in call centers....
  • How Employee Mobility is Improving the Customer Experience

    When it comes to customer service, quality and convenience have become baseline expectations. According to PwC, nearly 80 percent of American consumers say speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. The report also found employees are not meeting customers’ expectations, stating only 38 percent of U....
  • Single Source Solutions: How Managed Services Providers Save Time, Money � Headaches

    The benefits of managed services are well-established— the more you can outsource your core IT and communications needs, the more you can focus on growing your business. And in organizations with internal IT teams, the ability to free up those teams to focus on high-value differentiators is becoming vital to establishing competitive advantage....
  • 10 Reasons Businesses Are Switching To UC Cloud Services

    Cloud unified communications (UC) adoption is exploding, with experts predicting that the number of cloud-based UC platforms could jump from 15 percent in 2018 to 50 percent as soon as 2020. The market has been gradually shifting to adopt cloud services for several years now, but recently businesses have been making the switch in greater numbers....
  • How to Go Green and Mean It: Advanced Strategies for Making Your Business Green in 2019

    Updated on May 7th, 2019 You’ve already replaced your light bulbs, turned off your computer, and have even offered public transportation incentives to your employees. Your company is no stranger to going green, but you’re ready to take sustainability to the next level with more long-term, bigger investments. The upfront work to kick-off a larger sustainability strategy may be more substantial, but so is the payoff for both your business and the environment....

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